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Dear HostMaria Shared Cloud Users,
We would like to inform you about an ongoing issue that is currently affecting the access to Timeline Backups for our shared cloud hosting service. Team of 20i engineers has swiftly identified the problem and determined it to be a fibre breakage between their UK data centre and offsite backup facility.
Regrettably, due to this unforeseen circumstance, the UK Timeline Backups are temporarily unavailable. However, we want to assure you that the fibre engineers are diligently working to restore access to the backups as soon as possible.
We sincerely apologize for any inconvenience caused by this outage in the availability of your Timeline Backups. We understand the importance of having reliable backup options as part of our service, and we are fully committed to resolving this issue promptly.
Rest assured that we are closely monitoring the situation. The top priority is to restore access to the Timeline Backups and provide you with the level of service you expect from HostMaria.
We genuinely appreciate your patience and understanding during this time. We will continue to provide regular updates on the progress made and will notify you as soon as the issue is fully resolved.
Should you have any questions or require further assistance, please do not hesitate to reach out using HostMaria support ticket dashboard at https://hostmaria.com/supporttickets.php and will be more than happy to assist you.
Thank you for your continued trust in HostMaria. We remain committed to delivering a reliable and top-notch hosting experience for you.
Sincerely,
Helmuts
HostMaria
Official announcement: https://hostmaria.com/index.php?rp=/announcements/104/Important-Service-Update-Temporary-Unavailability-of-Timeline-Backups.html
We would like to inform you about an ongoing issue that is currently affecting the access to Timeline Backups for our shared cloud hosting service. Team of 20i engineers has swiftly identified the problem and determined it to be a fibre breakage between their UK data centre and offsite backup facility.
Regrettably, due to this unforeseen circumstance, the UK Timeline Backups are temporarily unavailable. However, we want to assure you that the fibre engineers are diligently working to restore access to the backups as soon as possible.
We sincerely apologize for any inconvenience caused by this outage in the availability of your Timeline Backups. We understand the importance of having reliable backup options as part of our service, and we are fully committed to resolving this issue promptly.
Rest assured that we are closely monitoring the situation. The top priority is to restore access to the Timeline Backups and provide you with the level of service you expect from HostMaria.
We genuinely appreciate your patience and understanding during this time. We will continue to provide regular updates on the progress made and will notify you as soon as the issue is fully resolved.
Should you have any questions or require further assistance, please do not hesitate to reach out using HostMaria support ticket dashboard at https://hostmaria.com/supporttickets.php and will be more than happy to assist you.
Thank you for your continued trust in HostMaria. We remain committed to delivering a reliable and top-notch hosting experience for you.
Sincerely,
Helmuts
HostMaria
Official announcement: https://hostmaria.com/index.php?rp=/announcements/104/Important-Service-Update-Temporary-Unavailability-of-Timeline-Backups.html
